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SUMMARY OF QUALIFICATIONS
15 yrs. broad background and protocol support of Telephony and Transport / Provisioning (Layers 1-3 & ASRs).

15 yrs. experience in network architecture, design, provisioning and implementation of various protocols.
15 yrs. experience with MS Office apps. (intermediate to advanced level – Word, Excel, PowerPoint, Adobe, IE)

10 yrs. Experience with various Cisco, Alcatel, Nortel, Ericcson & Tellabs equipment.

10 yrs. extensive customer service from end-user to upper management.

10 yrs. administrative experience.

10 yrs. experience as Sales Support.

8 yrs. accounting experience. (including payroll, expense statement reconciliation, A/P & A/R)

6 yrs. experience in medical industry (office administration)

 

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TECHNICAL EXPERIENCE
Software/Databases/Tools:  MS Office (Excel, Word, PowerPoint, Access, Project), Visio, Granite, Homer, Remedy, Mecca, SCOTS, Cameo, LERG, BOSS, WFA, Tirks, Sport, Premis, SalesForce, Online Carrier Ordering Systems, QuickBooks, Great Plains

 

Hardware/Networking/Telecom: PPP, ATM, CMDA, UMTS, LTE, MPLS, EGP, EIGRP, IPv4, BGP, OSPF, TCP/IP, DS0, DS1, DS3, OCN, ASR, LSR, WSR, LEC, PSTN, IXC, 8YY, LD, 911, W2W, PIP, VPN, WAN, LAN, trunking, SS7, Ethernet, CAT-5, NxT1, X-connects

 

Routers/Switches/Equipment: Cisco 2800, Tellabs 5500, Alcatel 1631, Alcatel 1671, Alcatel 1677, and others

 

Others: Customer Care, Billing, A/P, A/R, Payroll

 

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PROFESSIONAL EXPERIENCE
ROSIE TO THE RESCUE, Frisco, TX
June 2004 – present

Owner/Consultant

Ordered DS0 to OCN circuits using LECs online ASR system.

Provisioning, Coordination, Implementation and Activation of various types of protocols.
Produced documentation as it relates to network configuration, network mapping, processes and service records.
Prepared vendor implementation documentation for services requested.
Created documentation for employees and customers to eliminate the need to call tech support.
Initial POC for customers to ensure delivery of required products & projects.
Achieved SME status by demonstrating an eagerness to learn systems & process quickly.
Required to audit invoices monthly utilizing LEC’s websites to verify billing accuracy and A/R processing.
Utilized the FCC tariff to verify accuracy of charges billed to the carrier’s CABS account.
Counseled customers on billing and installation issues.
Effectively reduced customer telecom billing by 25% by utilizing online carrier resources, which resulted in 85% approval of credits requested.
Conducted research on network products and services to establish cost efficiency.
Improved customer network and reduced MRC by 25%
Planned and designed entire network for multi-site implementation.
Investigated carrier costs and decreased telecom costs by 32%.
Initiated, processed & provisioned orders for wire line, wireless and IP solutions with 97% accuracy.
Successfully completed 600+ site roll-out with 97% SLA
Coordinated 120+ site roll-out with 98% SLA
Updated inventory and invoicing databases.
Analyzed and directed 400+ orders monthly with a 98% accuracy rate using online ordering.
Assessed 1200+ circuits monthly to maintain accuracy of databases with 94% success.
Established procedure & template for entering data based on type of contact.
Prepared quotes and processed contracts for various LECs with emphasis on AT&T products.
Generated and facilitated the standard process for quote submission for Solution Providers.
Created Visio drawings for network planning and optimization.

 

AT&T, Dallas, TX

Jun 2012 – present

Network Services Support

Contract – Kelly Mitchell, St. Louis, MO

Perform remote testing of DS3 circuits for nationwide call center.

Completion of all DS3 work in the DACs to include any xcons needed.

Coordinate work between different organizations

Ability to multi-task and keep critical timelines.

Understanding of how to work on DS3/OCX equipment to complete testing and turn up.

 

VERIZON BUSINESS, Richardson, TX             

Feb 2007 – Dec 2008
Sr. Provisioner I
Contract – Kaztronix, McLean, VA
Order entry, circuit design, ASR functions and scheduling of Broadband & Ethernet products.
Successful coordination of project, orders, service delivery and equipment for 400+ site roll-out.
Created and updated job aids and training guides for development of Ethernet team.
Responsible for LEC, ASR, Order Entry, Provisioning and Design escalations for DS1 to OCN.
Worked daily with both internal and external customers to meet end user needs.
IPOC for internal escalations on order entry, provisioning, design and LEC / ASR issues.

 

T-MOBILE, Frisco, TX

Apr 2006 – Oct 2006

Network Engineering Provisioner
Contract – GloTel, Dallas, TX
Ordering and implementation of all telecom transport services required for planning / design of wireless network.
Ordered DS3 and DS1 facilities, cross connects, local loops & trunks (PSTN, IXC, 8YY, LD and 911.).
Provisioned orders using LECs online ASR for Special and Switched Access.
Analyzed switch interconnect circuits, tariffs and DACS cross-connect assignment records.
Updated and maintained inventory databases.
Assisted with the maintenance of trunk sizing and initiation of orders to augment/disconnect as required.
ISUP ordering for new trunking routes.
Coordinated test and turn up of services with RBOC and other carriers (IXC, 8YY, W2W, etc.).

 

AT&T, RICHARDSON, TX

Oct 1998 – May 2004

Switched Access Provisioning Svc Rep
Provisioned ASR orders for Switched Access (Major LD DS0 circuits).
IPOC for the switched access department.
Utilized systems to assist customers with billing / provisioning issues.
Communicated customer's needs and concerns to internal partners, including Outside Techs and upper management.
Created and maintained daily reports detailing service order status.
In an effort to increase team productivity, worked directly with management and training staff to implement and execute continuing education classes and Job-Aids in the workplace including adherence of ASOG/ASR updates and revisions.

 

Additional contracts:
12/2009 to 09/2010              Rescue Communications, Richardson, TX
01/2009 to 07/2009              American Messaging, Lewisville, TX
09/2004 to 04/2006              DialAround Telecom, Grapevine, TX
06/1996 to 07/1998              MobileComm, Dallas, TX